Medical Administrator - Reception Apprentice

Receives and assists patients and visitors in a professional manner, directing to others as appropriate. Handles all general enquiries from patients and others, in person and on the telephone, and takes and records messages for other members of the team Takes ownership of each request and where appropriate, redirects enquiries to the appropriate team member Explains practice arrangements to new patients wishing to register and to those seeking temporary cover and ensures all policies are adhered to Makes, cancels and rearranges appointments in accordance with the practice appointment system Receives and records requests for advice calls and home visits Actions and records requests for ambulances/hospital transport Receives requests for prescriptions and arranges issue and signing of repeat prescriptions in accordance with the practice protocol Receives specimens from patients following Health and Safety guidelines, ensures that they are dealt with according to current practice protocol Acts as a chaperone (following appropriate training) for patients as required Receives and records payments from patients (cash and cheques) in relation to medical fees Supports the Practice to achieve all targets Being aware of the practice complaints procedure and directs patients as appropriate Deal with all post in accordance with practice protocol Repair, tagging and maintenance of medical records Ensure scanning of documentation is completed accurately and in line with practice protocols and timescales Ensures accurate recording and handover to other colleagues of information relating to incomplete tasks Action practice tasks on a daily basis which may involve the contacting of patients, hospitals or other service providers by telephone, letter, email or fax Contact patients due for recall e.g. follow-up for vaccinations, smears etc. Participation in reception rotas and give cover to the administration team as and when required Work flexibly to cover rota requirements due to other colleagues planned and unplanned absence

Training:

Customer Service Practitioner Level 2 Apprenticeship Standard:

Functional Skills in maths and English (if needed) Full training for the role will be provided by employer with assistance from the training provider Each apprentice will be  given 20% off the job training by their employer to complete the apprenticeship programme

Training Outcome:
Having gained a year’s worth of work experience and a qualification as a Business Administrator, you would possibly be able to work as a Receptionist in the Primary Care sector or in another similar setting

Employer Description:
Doctors Surgery

Working Hours :
Monday - Friday. Working hours are between 8.00am - 6.30pm. 4 days on rota. 4 week rota in advance

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Non judgemental,Patience