First Notification of Loss Administrator - Business Administrator Level 3 Apprentice

At DASA, we specialise in handling insurance claims related to Damage to Underground Services. The FNOL Representative is the first point of contact for policyholders reporting incidents involving underground service damage including drainage and water mains.

This role involves performing an initial triage of claims, establishing key facts about the damage and current circumstances, and entering all claim information into DASA’s Claim Management System (Metrix).
As you progress through your Business Administration Apprenticeship with DASA, you will have the opportunity to work in different areas of the business to broaden your experience and develop a range of valuable skills. This rotational approach will allow you to gain insights into claims handling, customer service, data management, and administrative support.

You’ll learn how to navigate our systems, handle complex information, and communicate effectively with both internal teams and external clients. Through hands-on experience and structured learning, you’ll work alongside skilled professionals dedicated to your development, building your confidence and competence as a future business administrator. Additionally, you will benefit from continuous mentoring and support throughout your apprenticeship, ensuring that you have the resources you need to succeed.

Key Responsibilities:

Initial Triage of Claims:

Act as the first point of contact for policyholders that have reported a ‘loss’ to their insurance company Conduct an initial triage of the claim, gathering key information such as the location, nature of the damage, and any immediate safety concerns

Updating DASA’s Claim Management System (Metrix):

Enter all relevant claim information accurately and promptly into DASA’s Claim Management System (Metrix) Ensure all updates and communications are thoroughly documented, allowing for seamless case management by the claims handling team

Data Entry and Documentation: 

Efficiently record all claim-related information, ensuring accuracy and completeness in the system Collect and upload any supporting documentation, including photos or initial reports provided by the policyholder Accurate recording of information in insurance client portal systems

GDPR Compliance and Data Protection:

Handle all personal and claim data in compliance with GDPR regulations and DASA’s data privacy policies Ensure that sensitive personal information is stored securely and shared only with authorised personnel

Customer Support and Communication:

Provide policyholders with clear, empathetic, and professional guidance throughout the initial claims process Address any questions or concerns from the policyholder, offering reassurance and outlining the next steps in a supportive manner Escalate complex claims or safety-critical cases to senior claims handlers or supervisors as needed Liaise with insurance clients and industry partners

Internal Collaboration:

Work closely with other departments, including the technical claims team and scheduling departments

Training:
Level 3 Business Administrator Apprenticeship standard Functional Skills Level 2 in maths & English (if required) 7

*Most of the learning will be delivered within the workplace except for exams which will be held on a college site in Salford.

The employer will allocate 6 hours per working week for the apprentice to complete any apprenticeship coursework, training, assessor visits etc.

Training Outcome:
Excellent progression for the right candidate You’ll have opportunities for career growth and development in a collaborative and supportive work environment. This apprenticeship is not just a job - it’s the start of a rewarding career path with DASA

Employer Description:
At DASA, we specialise in handling insurance claims related to Damage to Underground Services. Were the leading provider of underground services to the insurance sector, residential and business customers.

Working Hours :
Between core hours of 8am - 6pm (8hr shifts). Days to be confirmed may include some weekend work

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative