Guest Services Apprentice Team Member

As a Guest Services Apprentice Team Member at Spring Lakes,
you’ll be at the heart of creating amazing experiences for our
guests. Your daily tasks may include:

Welcoming guests & handling bookings – assisting with
check-ins, payments, and enquiries both in person and
online. Providing great customer service – answering phone calls,
emails, and social media messages to help guests with their
visit. Supporting events & group bookings – helping to organise
school trips, corporate events, and special occasions. Helping customers with add-ons – whether it’s a wetsuit
rental, a swim pass for their dog, or other extras to
enhance their visit. Creating guest information & signage – designing posters,
notices, and updates for customers. Learning & development – gaining hands-on experience,
training, and working towards a Level 2 Customer Service
Practitioner qualification

Every day is different, and you’ll build valuable skills in a fun,
supportive, and outdoor leisure environment!

Training:

Apprentices who have not achieved the equivalent of level 2 qualifications in maths and English, will need to achieve level 1
functional skills in these and work towards level 2 functional skills. 

Training Outcome:

Apprenticeship, there will be opportunities to progress within
Spring Lakes and beyond, including:

Guest Services Team Member – A permanent role in
customer service, handling bookings, enquiries, and guest
experience. Group & Events Coordinator – Supporting corporate
bookings, school trips, and large-scale events. Retail & Hospitality Roles – Opportunities in our café, retail
shop, and front-of-house services. Supervisory & Leadership Roles – Progression into team
leader or management positions within guest services or
events.

Employer Description:
Spring Lakes Watersports & Leisure is a 130 acre outdoor adventure destination in Long Eaton, Nottingham. We offer a wide range of activities, including wakeboarding, paddleboarding, open, water swimming, aquaparks, camping, and events, alongside a lakeside café and retail shop. At Spring Lakes, we’re all about creating unforgettable experiences for our guests, whether they’re here for adrenaline-fueled watersports, a relaxing day by the lake, or a fun group event. Our Guest Services team plays a key role in making every visit smooth, welcoming, and enjoyable. As part of our team, you’ll be working in a fun, dynamic, and supportive environment, gaining valuable customer service skills and hands-on experience while helping guests have an amazing time!

Working Hours :
Working week: 30 hours per week, including 24 hours on-the-job and 6 hours off-the-job training. Shifts will vary and may include weekdays, weekends, and occasional evenings. Opportunities for additional hours may be available based on business needs. Shifts TBC.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Non judgemental,Patience