Business Administration Apprentice

Role Profile:

Administrative Support

· Perform general administrative tasks to support the Customer Liaison team and senior management.

· Maintain and update spreadsheets, ensuring data accuracy and integrity.

· Assist with data gathering, reporting, and documentation.

· Ensure the customer support mailbox is monitored daily, responding to queries promptly and professionally.

Customer Liaison & Complaint Handling

· Be the first point of contact for new complaints, ensuring all details are accurately recorded in our complaint management system to maintain a comprehensive audit trail.

· Handle incoming calls and emails professionally, responding to customer enquiries efficiently.

· Assist in managing complaints within company systems, ensuring timely progression in line with internal Service Level Agreements (SLAs).

· Demonstrate a commitment to delivering a first-class service to customers, clients, and repairers.

Training:

This apprenticeship offers hands-on experience, training, and development opportunities, helping you build a strong foundation for a career in customer service, administration, and business support.

Training Outcome:
To stay on with the company.

Employer Description:
Vizion delivers positive change to benefit all parties in the claims sequence. Reinstating value to all through expert delivery, trust and transparency.

Working Hours :
To be confirmed

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills