Medical Receptionist Apprentice

Duties include:

Receive and make calls as required. Divert calls and take accurate messages as required. Ensure efficiency of the appointment system and monitor the flow of patients into consulting rooms. Ensure that patients without appointments but who need to see a doctor urgently are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover. Advise patients of relevant charges for private medical services, accept payment and issue receipts for same. Respond to all requests for assistance from patients and other visitors. Ensure all lab results have been assigned to the correct clinicians. Ensure all requests for prescriptions are directed to our Patient Ordering Direct (POD) department. Ensure the daily post is opened, stamped and passed to relevant department. Become familiar with the appointment systems. Book appointments and recalls ensuring sufficient information is recorded to retrieve medical records. Monitor effectiveness of the system and report any problems or variations required. Checking upcoming appointments to ensure they are booked in with correct clinician and length of time booked. Enter requests for home visits into EMIS computer system, stating time received and including all relevant information and, where necessary, refer to the duty doctor.  Retrieve and re file records if require. Ensure correspondence e.g. Reports, hospital letters, results are properly scanned and then filed accurately and in the correct order.

Training:

Level 3 Business Administrator

Our Business Administration Apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme is delivered using a blend of on-line, anytime learning and expert-led classroom training covering core topics.

Throughout this Apprenticeship, participants will be supported by tutors who have worked in a business environment and have gained many years of experience and who can truly support you to develop the skills and knowledge required to work in a wide range of administrative roles. The Apprentices knowledge and competence are independently assessed in order to confirm the successful completion of the Apprenticeship.

Following enrollment, learners engage in a blended programme of training and support that will include attendance at group training sessions, self-directed learning, email and face-to-face support from their trainer/assessor as well as a programme of training devised by the employer.

The length of the programme will differ depending on experience, knowledge and skills development but the course should usually take 15 months.

Training Outcome:

It is hoped that the successful applicant will continue to work with Marysville Medical Practice following completion of the apprenticeship (this will be dependent upon performance throughout the duration of the apprenticeship programme).

If it transpires that continued employment with Marysville Medical Practice is not the preferred option, the training, experience and qualifications gained throughout the apprenticeship will help to gain future employment.

Employer Description:
We are a modern practice priding ourselves in offering personal and friendly health care. We are located in a specifically designed building which enables us to offer many services under one roof. We currently have the following: Spacious consulting rooms also used by midwives, podiatrists (foot specialist), drug and alcohol misuse workers, pharmacists, phlebotomists (taking blood samples) and our Research Nurse Treatment room - for carrying out practical procedures Surgical suite upstairs for minor operations Physiotherapy room Counselling rooms Conference room The practice is fully accessible to the disabled and a lift is available to the upper floor as well as the main staircase.

Working Hours :
Monday – Friday 8.30 – 6.00 (this will be on a weekly rota with the other members of the reception team ). A total of 37.5 hours per week

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills