Medical Receptionist Apprentice

1. To provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring:

Patients access the primary care services they require in a timely fashion. Visitors sign in and the member of staff they are seeing are advised of their arrival. The tidiness of the waiting room and the safety of its inhabitants. Queries are answered or passed to an appropriate member of staff in a timely fashion. Procedures are explained to patients and registration documents are completed. New/follow up appointments are made as requested.

2.     To provide general assistance and administration to the practice clinical and leadership teams, including:

Accurately updating patient records using SystmOne. Taking action as requested by doctors and the nursing team. Phoning patients to arrange/rearrange appointments and/or confirm test results. Supporting the provision of a seamless co-ordinated multidisciplinary service through good communication Working collaboratively with clinical colleagues and other healthcare providers. Reporting any concerns immediately to line manager or other appropriate member of staff.

3. At all times, to project a positive and friendly image to patients and other visitors, both in person and on the telephone and to follow the requirements of information governance and confidentiality.

4. Working within the reception team, to efficiently and effectively use the practice clinical software (SystmOne) to process day to day requirements, tasks, notifications and scans in priority order, to book appointments and home visits, to update patient records and to communicate the same to the clinical and leadership teams as required.

5. To open and close the surgery and conduct all required activities and checks relating to this when on rota to do so.

6. To provide cover for other members of the Reception Team during periods of sickness and annual leave.

7. At all times, to maintain the highest standards of behaviour, to comply with and follow practice and CQC policies, protocols and procedures, including information governance, health and safety, equality and diversity and to report any breach or suspected breach immediately.

8. To attend staff meetings and undertake regular training and personal development; also, to maintain an up-to-date Personal Development Plan and accurate training records. To achieve Level 1 in Safeguarding children level 1 within 6 weeks of being in post.

9. To undertake any other activities that may from time to time be reasonably requested by the Practice Manager, the leadership team or the Partners.

This job description is not exhaustive and may be amended from time to time in consultation with the post holder, agreement to such changes is not to be unreasonably withheld.

Training Outcome:
To achieve a Level 2 Diploma for Customer Service Practitioner qualification and gain experience of general practice setting with the possibility of a permanent contract at the end.

Employer Description:
The Market Surgery is a seven doctor practice, working from purpose-built premises, located a short walking distance from the centre of Aylsham. We have a dispensary next to the reception area. The surgery offers a variety of clinics which are run by our clinical team (GPs, Nurse Practitioners, Physician Associates, Nurses and Health Care Assistants). All of our consulting rooms are on the ground floor and we have a car park for our patients.

Working Hours :
Working week inc. days and times Monday, 08:00 - 18:00. Tuesday, 07:25 - 17:25. Thursday, 08:00 - 18:00. Friday, 08:00 - 18:00.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working