Apprentice Supporter and Donations Officer

We are seeking a highly motivated and organised  Donations and Supporter Services Officer to join our charity team. Based at our Head Office in Wellington, the role is pivotal in managing donations, providing exceptional supporter care, and ensuring that our donors feel valued. You will be responsible for the day-to-day administration of our supporter database, processing donations, and delivering an excellent service to our community of supporters as you want with this.

Daily Duties:

Donation Processing: Accurately process all donations (online, postal, cash and in-person) in a timely manner, ensuring compliance with data protection and gift aid regulations. Supporter Care: Act as the first point of contact for donors and supporters, answering queries via phone, email, post or in person. Provide excellent service to maintain and build strong relationships with our supporters. Database support: Accurately maintain and update our CRM database with supporter information, donation records, and interactions. Fundraising Support: Assist where necessary with fundraising campaigns, donor events, and appeals, working closely with the wider team to maximise engagement and income. Acknowledgement & Stewardship: Ensure timely and personalised acknowledgment of donations, cultivating ongoing relationships with key supporters and recognising their contributions.

Training:
You will be pursuing a Level 3 Apprenticeship Standard in Business Administration. As part of this Apprenticeship Programme you will attend Weston College, one day a week. You will also have an assessor who will conduct on-site and college observations to evaluate your progress. At the conclusion of your program, your qualification will be assessed through an End Point Assessment. 

Training Outcome:

Dorset and Somerset Air Ambulance actively promote from within their organisation where skills match the role. However, nothing is in place formally.

Employer Description:
Dorset and Somerset Air Ambulance (DSAA), provides relief from sickness and injury for the people of Dorset and Somerset, by the provision of an air ambulance service, with an air and road delivered critical care capability providing critical care where it is needed most.

Working Hours :
Monday to Friday 8:30am-4:30pm 30 minute unpaid lunch break

Skills:
Communication skills,Attention to detail,Team working,Initiative,Positive Attitude