Customer Service Apprentice

Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service Resolving minor technical problems over the phone, and if unable to resolve, allocating effectively for a Service Engineer to attend. Ensuring all breakdown calls are attended to within a 24hr period. Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor.

Training Outcome:
Potential full-time postition upon completion of apprenticeship. 

Employer Description:
At Acorn Stairlifts, our mission is to be the world’s best stairlift provider. Our British-built stairlifts fit to the stairs, not the wall, so there is no messy and disruptive structural work, or drilling into masonry and plaster. All of Acorn's stairlifts have been independently tested and certified to comply with the newest European safety standard for stairlifts. Our industry-leading innovations have helped win a string of awards, including the prestigious Ease-of-Use commendation from the Arthritis Foundation.

Working Hours :
Monday to Friday, 8:30am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Microsoft Word,Microsoft Excel