Customer Service Apprentice (Salary £21,000 per annum)

This dual-focused role is designed to drive efficiency and enhance collaboration across teams by addressing the needs of customers while aligning closely with internal supply chain processes, sales objectives and leveraging IT systems to ensure data accuracy and operational excellence.

Duties will include:

Serve as the main point of contact between the Supply Chain team, the Sales team and the customer ensuring timely order processing and communication Utilise internal IT systems Input, track, and manage data within supply chain systems to ensure real-time updates and accurate reporting. Assist in resolving supply-related issues. Handle inquiries related to product availability, order status, delivery timelines, and related concerns with professionalism and urgency. Maintain high standards of customer satisfaction Partner with the Sales team to set accurate customer expectations. Actively identify areas for process enhancements across customer service, Supply Chain, and Sales interactions to improve efficiency and reduce touch points. Use IT systems to analyse performance metrics, streamline workflows, and track the effectiveness of implemented process improvements.
 

Company Benefits

Competitive Salary Pension at 22 (autoenrollment) 28 Days Holiday + Bank Holidays + 2 x half days at Shutdown Health Assistance Programme Comprehensive Onboarding and Training Programme (Inhouse system) On-site parking

Training:
Level 2 Customer Service Practitioner apprenticeship standard

Training Outcome:
HAHN offer excellent career progression opportunities in all areas of the business to those who demonstrate good performance. HAHN are also committed to developing staff, using coaching and personal development plans to help employees to reach their full potential.

Employer Description:
HAHN Plastics Ltd. is part of the HAHN Group, Europe’s leader in the development and manufacture of 100% recycled plastic products. Using state of the art technology and moulding tools, along with technical expertise, we develop innovative, long-lasting and cost effective products for use in landscaping, civil engineering, construction, and industry. Now operating in 8 locations across Europe and North America, we have been producing high-quality products from recycled plastic for 30 years.

Working Hours :
Monday to Thursday, from 8:00am to 4:45pm. Friday, from 8:00am to 3:30pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working