Level 3 ICT Apprenticeship

Desktop & Application support

Set up and health-check PCs and laptops around the school
Routine maintenance Basic hardware upgrades Install and patch software

Server & Network support

Assist with the expansion of the school network infrastructure including switches, cabling and wireless network equipment. Maintain user accounts and permissions Print management accounts Disk space quotas

Continuity, Maintenance & Security

Maintain an up to date inventory of all ICT equipment Backups Anti-virus Security and access procedures

Helpdesk ticket management

Investigate requests for support Accurately record resolutions, or hand overs to other members of the team

GDPR

Maintaining procedures as set out by the GDPR steering group

General

To keep abreast of technological developments and encourage the use of ICT at all levels. Report any detected breach of the school's ICT acceptable use policy to the ICT Network Manager.

Training:

Information Communications Technician Level 3 Apprenticeship Standard:

The training will take place both virtually and in the workplace
The learner will have at least 6 hours "off-the-job" training each week
The Work-Based Tutor will support the apprentice with their training and preparation for their end-point assessment

Training Outcome:

For apprentices who successfully complete the Level 3 apprenticeship, the organisation will consider them for full-time employment.

Employer Description:
The James Hornsby School is an oversubscribed secondary school in Laindon, Essex, proudly rated Good by Ofsted. Part of the Zenith Multi Academy Trust, we are committed to our ethos of “Together we excel”, providing a supportive and ambitious environment for both students and staff. We serve a diverse community of over 1,000 pupils and are dedicated to equality, wellbeing, and professional growth. Joining James Hornsby means becoming part of a collaborative team where your contribution is celebrated, development is encouraged, and you can make a real difference to the lives of young people.

Working Hours :
Monday - Friday, times to be confirmed. 37 hrs a week 52 weeks a year.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience