Business Administration Apprentice

Your responsibilities will include:

Supplier & Sales Liaison: Work closely with our sales team and
energy suppliers to manage contract details, handle objections, and ensure a seamless sales process. Quote Management: Get quotes for customers back to them in a
timely fashion, ensuring accuracy and all necessary documentation. Customer Support: Serve as a key point of contact for customer
queries, providing prompt and professional assistance. CRM Management: Keep our customer relationship management
(CRM) system up-to-date with all relevant client and contract
information. Lead Generation & New Business Development: Proactively identify, prospect, and qualify new business leads to drive customer acquisition, expanding the company's client base.

Training:
Online attendance with Loughborough College within the first 15 months, one morning per week with onsite sessions in the afternoon to assist with portfolio building and preparation for End Point Assessment. Diarised visits from dedicated Trainer/Assessor. On-the-job training. Off-the-job training.

Training Outcome:

Phase 1: Foundation 15 -18 Months (apprenticeship). Business Administrator Apprentice, Building high-level skills in IT systems, accurate data handling, and company compliance.
Phase 2: Qualification upon apprenticeship completion. Junior Operations Analyst / Admin Executive. Transition to a full-time, independent staff role with guaranteed salary increase. Focus on complex logistics and project execution.
Phase 3: Specialisation 2–4 years post-qualification. Operations & Compliance Coordinator. Specialising in process improvement, quality control, and ensuring the entire brokerage adheres to regulatory requirements.
Phase 4: Leadership 5+ years post-qualification. Office Manager / Head of Operations. Support leading administrative staff, overseeing all internal projects, and driving overall operational efficiency for the B2B brokerage.

Employer Description:
Her Utility is an independent energy consultancy dedicated to helping businesses optimise their energy procurement. We analyse your energy usage, assess market options, and negotiate with suppliers to secure the most competitive rates. Our goal is to ensure your organisation’s energy needs are met efficiently, transparently, and at the lowest possible cost — allowing you to focus on your core operations while we manage the complexities of the energy market on your behalf.

Working Hours :
Monday - Thursday, 9.00am - 4.30pm. Friday, 9.00am - 4.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental