Operations Manager - Complex Care

Role: Operations Manager - Complex Care

Location: West Midlands

Salary: £50 000 - £55 000

OneCall24 Healthcare is looking for a dedicated Operations Manager - Complex Care to join our growing team

If you have a passion for delivering exceptional care and are ready to lead and innovate a dedicated team of Community Care Leads, this could be the perfect opportunity for you. As an Operations Manager, you'll play a key role in overseeing a caseload of complex care packages, ensuring the highest standards of care for our clients.

Key Responsibilities:

Ensuring excellent levels of service delivery Leadership and development of the Community Care Lead team Performance management – set and achieve KPIs, conduct performance reviews, and manage team performance Ensure operational excellence by overseeing daily operations and key processes Drive financial performance to align with and exceed budget requirements Develop and maintain strong, long-standing relationships with internal and external stakeholders Efficient mobilisation and onboarding of new business, in conjunction with clinical and wider operational teams Collaborate effectively with clinical, operational, and business development teams Manage and mitigate operational risks to ensure service continuity and compliance Lead continuous quality improvement initiatives in line with our quality agenda

We are looking for a talented individual with:

A passion for delivering high-quality complex care Strong people management and mobilisation experience Proven experience in complex care or homecare management Commercial experience with a strong understanding of financial and business performance A solid understanding of CQC regulations and legislative requirements Strong relationship-building and stakeholder engagement skills A proactive approach to identifying, managing, and mitigating risks A willingness to travel across regions as required A motivational leadership style with a track record of developing high-performing teams Excellent communication, organisational, and problem-solving abilities