Customer Service Team Leader


As Customer Service Team Leader you will be overseeing a team of three people, therefore you must be an experienced and influential team manager.

The position is based in Ipswich, reporting directly to the EMEA Customer Service Manager based outside of the UK.

This role will proactively deliver world class customer service, by supporting and directing customers, to the best of the Company’s ability, helping it achieves its financial targets and goals.

As Customer Service Team Leader, you will be:


First point of contact for the team on daily tasks
Responsible for training schedules
Facilitating team meetings - weekly/monthly
A mentor for new starters and existing team members
Set annual SMART goals for the team in collaboration with the Customer Service Manager
Updating KPIs for the Customer Service team
Supporting in developing and delivering a first-class Customer Service Team
Supporting all customers with order progression via Telephone/Email
Communicating with key customers of order status
Order processing
Handling samples
Entering the customer complaints onto the system and making the follow-up with the different departments
Attending weekly meetings with the Customer Service Manager to align on the priorities and issues


As Customer Service Team Leader, you must be/have:


Several years of Team Leader experience in a Customer Service Department
Ideally, some experience in an international company
Bachelor’s degree or equivalent by experience
Experienced user of MS office, experience with ERP system
Problem solving skills


Strong knowledge of Word and Excel
Physical demands - standing and walking for long periods


What’s in it for me?

The salary is £depending on experience, free parking, pension, annual salary review and much more!


  • Location: Ipswich, England
  • Salary: Depending on experience
  • Type: Permanent
  • Recruiter: Cameo Consultancy (Recruitment) Limited
  • Posted: 19-Apr-2022
  • Posted on: careers4a.com