Operations Manager

Empowering Women, Strengthening Communities!

Are you a dynamic and driven leader passionate about making a real impact?Join us at WFRC and play a pivotal role in empowering women and families in need.

The Role

As Operations Manager, you will play a key role in ensuring the smooth running of our charity's general operations, including facilities management, communication systems, and business processes. The role requires a highly organized, proactive, and detail-oriented individual to manage HR processes, oversee volunteer and staff recruitment, and ensure efficient office operations.

Key Responsibilities:

Leadership & Operations - Manage charity operations, lead staff and volunteers, and uphold service excellenceHR & People Management - Oversee recruitment, training, performance management, and volunteer engagementProject & Service Development - Support funding applications, manage budgets, and drive continuous improvementsMarketing & Communications - Promote WFRC's work through PR, social media, and stakeholder engagementCompliance & Governance - Maintain health & safety, data security, and IT systems to support operational efficiency

Essential Skills & Experience:

Solid experience in HR administration, recruitment, and employee engagementStrong office administration skills, with experience in overseeing office operationsExcellent written and verbal communication skillsAbility to manage multiple priorities, work independently, and meet deadlinesProficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Access)Strong interpersonal skills and ability to engage with diverse groups of peopleKnowledge of HR policies, employment law, and best practices.Ability to maintain confidentiality and ensure compliance with GDPR

Desirable Skills & Experience:

Previous experience in the charity sector or working with volunteersExperience with financial administration, including petty cash managementFamiliarity with HR software and database managementExperience in social media content creation and digital communication

About You:

A proactive, problem-solving approach with strong attention to detailA willingness to occasionally work evenings and weekends as neededA commitment to the mission and values of WFRC

Why Join Us?

Lead meaningful projects that empower women and familiesWork with a passionate, driven teamPlay a key role in shaping the future of WFRC

About Us

The Women & Families Resource Centre (WFRC) is a Wolverhampton-based charity committed to supporting, advocating for, and empowering women and children. Through vital services-including a baby bank, domestic violence support, counselling, and crisis interventions-we help women regain independence and rebuild their lives.

Apply Today by submitting your CV to the link provided and be part of something life-changing!