Apprentice Resident Liaison Officer

Resident Communication: Establish and maintain open channels of communication with residents, informing them about project timelines, potential disruptions, and progress updates Information Distribution: Prepare and distribute newsletters, notices, and other informative materials to keep residents informed Issue Resolution: Act as the first point of contact for resident concerns, resolving issues promptly or escalating them when necessary Progress Monitoring: Assist in tracking on-site progress and relay necessary information to residents Event Coordination: Organise and participate in resident meetings, open days, and consultation events to foster community engagement Impact Assessment: Monitor the effects of construction activities on the community, ensuring residents are aware of factors such as noise, dust, or road closures Collaborative Efforts: Work closely with construction teams, site managers, and health & safety officers to prioritise and address resident needs Record Maintenance: Keep accurate records of all resident communications, including emails, letters, and meeting minutes Administrative Support: Perform administrative tasks such as report writing and document management Any other reasonable management request as agreed with Senior RLO / RLO Manager

Training:
Level 3 Business Administrator Apprenticeship Standard Your training will include in-depth knowledge, skills and behaviours All training takes place at work during your working hours, not at home Functional skills in English and maths if required

Training Outcome:
Completion of this programme will lead to eligibility to development onto further training programmes such as Level 3 Team Leader/Supervisor

Employer Description:
At Equans, we deliver essential services across energy, regeneration, and facilities management, helping communities transition to a sustainable future. We’re committed to developing early careers through structured apprenticeship pathways that provide hands-on experience and long-term growth opportunities.

Working Hours :
Monday - Friday, Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Industry Interest