Technology Apprentice

The apprentice will support the team with their day-to-day technology needs. No two days will be exactly the same, but the role typically involves:

Diagnosis and Resolution: Diagnosing and resolving issues with Apple laptops, apps, logins, or devices Equipment Setup: Setting up new equipment and making sure everything's ready for new joiners System Management: Learning how to manage systems like Microsoft Entra, Google Workspace, Zoom, and Kandji Security Support: Supporting device security and access control Request Tracking: Keeping track of support requests to ensure everyone gets a great experience Process Improvement: Contributing to the improvement of internal IT processes as skills grow Professional Practices: Building an understanding of professional behaviours in IT, such as good documentation, clear communication, and secure working practices

Training:

Information Communications Technician Level 3 Apprenticeship Standard:

This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful IT career

Training Outcome:
Foundation for a long-term IT or tech support career; opportunity for internal development and career advancement

Employer Description:
Our client is a software company specialising in web security tools used globally to help organisations secure their online systems. The company fosters a collaborative, learning-focused environment that values curiosity, kindness, and professional development, offering employees opportunities to build skills in IT and technology support.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Logical