Leisure Team Member L2 Apprentice

If you are interested in starting a career in the leisure industry as a lifeguard, fitness instructor or swimming teacher, this is a great opportunity to achieve qualifications and develop your skills while gaining real world experience. Our people are from the communities we serve and help us make real changes in their local area. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Gold Award employer. However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.

While learning with GLL your role will include:

Customer Experience Understanding the services and products on offer to assist with customer questions and queries Supporting different types of customers with different needs Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints Support the centre to deliver swimming lessons where required (qualification dependant) Sharing knowledge with customers on the role exercise plays in health and wellbeing Conducting customers’ gym inductions and health screening where required (qualifications dependant) Planning and delivering exercise sessions to meet customers’ health and fitness goals Supporting GLL’s visions and values Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager Ensure all training and qualification deadlines are met in agreement with your tutor and manger Achieve and maintain all necessary qualifications including ongoing CPD training Keep up-to-date with trends and developments in the leisure industry Having an understanding of GLL and its position in the Health & Fitness Industry Understanding the performance of the centre(s) that you are working in and the external and internal factors that can affect performance Operations Performance and risk management Supporting the centre to open and close the building Supervising and lifeguarding customers in swimming pools Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football Cleaning and maintenance of different areas of the centre Demonstrating and living GLL People with Purpose values Personally, demonstrates equality, inclusion and diversity in their behaviours and actions

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete as well as completing the following qualifications throughout the length of your apprenticeship:

National Pool Lifeguard Qualification (NPLQ) L2 Swim Teacher Qualification Level 2 Gym Instructor Attend all monthly workshops and progress meetings as per your apprenticeship standard Fully participates and engages in GLL Management meetings, development programmes and ongoing assessment of performance Develops skills through shared learning and peer learning community. Discusses own performance, learning and development needs with their line manager, which is reflected in a live personal development plan. Keeps abreast of trends and developments within the leisure, health and fitness industry.

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:
• A Values driven organisation
• Learning & development to support career development
• Good Pension schemes
• Discounted gym membership for you and your partner.
• Industry leading rates of pay
• Opportunity to join the GLL Society and have a say in how we are run plus associated social events

Training:

The Apprentice will receive full on the job training from the employer, they will also receive 20% off the job training. The Apprentice will also have access to a full wrap around service with SCL.

Training Outcome:

The apprentice can progress on to team leader once they have completed their Leisure Team Member L2 qualification.

Employer Description:
As a Charitable Social Enterprise and workers cooperative GLL has grown over the last 30+ years to become the UK’s largest public leisure and libraries operator, managing over 375 facilities across England, Wales and Northern Island. As a staff owned business, we ensure all our people are paid fairly.

Working Hours :
TBC at the interview stage.

Skills:
Attention to detail,Swimming Skills ,Communication skills,Customer care skills