IT SUPPORT APPRENTICE

The role is a great introduction to the IT Industry. The team that the person will join is responsible for the smooth running of Oakdale’s IT Services. Delivering IT support and assisting with technological innovations and projects. The below responsibilities are what an apprentice at Oakdale can expect to be involved in:

End User IT support Onboarding / Offboarding colleagues Asset & Stock Management Proactive Device Monitoring and Resolution Documentation / Process management Assisting with Infrastructure projects

About you (Technical Experience):

Computer Literacy Experience helping others with IT related problems - desired (not required)

About you:

Proactive approach to your workload Willingness to learn and adapt to new technologies Friendly, warm and welcoming A team player with a “one team” mentality Accuracy with time management and attention to detail

Requirements:

3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Full UK driving licence (desired)

What we offer:

Opportunity to work in a friendly, supportive, and growing organisation making a real difference to people’s lives 21 days annual leave + bank holidays (pro-rata) Enhanced occupational sick pay Competitive pension contribution Cycle to work and tech schemes Technology benefit scheme – laptops, mobiles, appliances & more Fully funded flu vaccinations Employee discounts and wellbeing support Agile and flexible working from day one Ongoing CPD and professional development

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Information Communication Technician Level 3 apprenticeship standard

You will also receive full training and support from the Just IT Apprenticeship team to increase your skills. Your training will include gaining a Level 3 Information Communication qualification.

Training Outcome:

Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship Programme.

Just IT have already helped over 1000 people start their tech and digital careers with an apprenticeship.

Employer Description:
Oakdale was established nearly twenty-five years ago and is highly regarded as a professional therapy provider. We are a not-for-profit community-based organisation and our team is united by a commitment to provide flexible, bespoke, evidence-based, and high-quality clinical services to meet the particular needs of each of our clients as well as the requirements of commissioners for an appropriate, collaborative, value-for-money service. The Oakdale Group provides a wide range of specialist assessments, including for autism, ADHD, and developmental trauma. Oakdale also provides a wide range of psychological therapies for children, young people, and adults. Many of our services are commissioned by the NHS, Local Authorities, and schools, and include services for NHS staff. Others are accessed by members of the public who pay for them privately, through medical insurance, or through our charitable arm.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience