Customer Service Apprenticeship L3

Welcome visitors to the Museum with a friendly, helpful and positive manner Handle payments efficiently and correctly account for all income and complete paperwork as per Museum procedures Assist in meeting income targets by actively selling and admission, memberships, tickets and retail items and ensuring information is recorded accurately Deliver an excellent visitor information service by providing information and selling tourism products to visitors Act as the museum’s first point of contact, providing general information to visitors by answering the telephone, sorting the post and replying to emails where appropriate Provide transport information, travel itineraries and sell coach tickets Keep the welcome desk and shop clean and tidy and restock goods and literature as required Carry out other duties as may be allocated from time to time by the Director of the Museum or Visitor Operations Manager Undertake training in NVQ Level 3 in Customer Service

Training:

Customer Service Specialist Level 3.

The apprentice will receive full on the job training by the employer as well as 20% off the job training, they will also get full wrap around service from SCL Education.

Training Outcome:

The apprentice can progress on to a team leaders' role once they have completed their Level 3 Customer Service Specialist qualification.

Employer Description:
The Corinium Museum is located at the heart of Cirencester, the ‘Capital of the Cotswold's’. Our principal collection consists of the highly significant finds from the Roman town of Corinium, today known as Cirencester. However, the museum today is much more than that, taking you on a journey through time and charting the development of the Cotswold's from its prehistoric landscape to the modern day.

Working Hours :
Summer (7 months) 2 Saturdays in 3 - 7.5 hours 2 Sundays in 3 - 3.75 hours Monday - 7.5 hours Friday 4.5 hours Winter (5 months) 2 Saturdays in 3 - 6.5 hours each day 2 Sundays in 3 - 2.75 hours each day Monday - 6.5 hours Friday 4 hours Working hours TBC

Skills:
Listening skills ,Customer care skills,Patience,IT skills,Organisation skills,Problem solving skills