Marshall Volvo Cambridge Parts Advisor Apprenticeship

The Volvo apprenticeship programme is geared toward training the right candidate to become a qualified Parts Advisor. But what does a Parts Advisor do? 
 
Parts Advisors are responsible for ordering, selling, and managing stock control on a wide range of vehicle parts and accessories. Duties may vary from employer to employer but will typically include: 

Advising customers on how to solve a problem with their vehicle Taking orders from customers both face to face and over the phone Maintaining an ordered stock room and finding parts from stock Raising invoices for parts sold Liaising with other members of staff Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work 

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. 
 
Customers may include members of the public, service departments of retailers, and garages.  
 
Please note, the Parts Advisor role varies slightly by employer based upon the specific needs within the location. 
  
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You should be IT literate (although full training will be provided) and be able to demonstrate attention to detail in the way you work. 
   
Application numbers for the Volvo apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.

Key personal skills to demonstrate include: 

A willingness to learn Teamwork  Quality focus Personal responsibility and resilience Problem solving 

Training:
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre in Daventry Using a combination of classroom-based training, e-learning, practical training, and application of learning, you will be guided by your trainers and personal mentor along the road to success This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way.

On successful completion of the 17-month programme, you will receive the following:  

Level 2 Retailer Standard Volvo branded certifications as appropriate  

Training Outcome:
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward Some of our apprentices have gone on to become team leaders and managers within the retail network

Employer Description:
Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential.

Working Hours :
Monday- Friday 8.30am- 5.30pm Possibility of Saturday workings and/ or shifts. Working week will be confirmed on application.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience