Apprentice Care Co-Ordinator

You will work within the practice team to provide an efficient service to our patients, doctors and nursing teams.

The tasks will include Care Co-Ordinator duties and other administrative responsibilities. The work will involve use of telephones, computerised systems including appointments, messages, filing and general surgery assistance. The Care Co-Ordinator is the first point of contact for patients and the general public so it is essential that they present a professional and caring image of the practice and maintain strict confidentiality at all times. This is a very responsible role. The post holder may be required to perform duties other than those given in the job description. The particular duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed. 

Training:

Customer Service Practitioner Level 2.

Training Outcome:

It is intended that providing you successfully complete your apprenticeship - you will become a permanent member of staff. 

Employer Description:
Sheringham Medical Practice is a successful forward thinking Training Practice with a list size of 9400 patients. We have a friendly team of 6 GPs, 3 Nurse Practitioners, 4 Practice Nurses, 2 Health Care Assistants, 3 Healthcare support workers , 1 Nurse Associate, 1 Learning disability Nurse and 1 phlebotomist and 20 Administration Assistants. We operate using Systemone clinical software.

Working Hours :
The working hours will be between the practice opening hours of the following: Monday - 8am - 8pm Tuesday - 8am - 6:30pm Wednesday - 7am - 6:30pm Thursday - 8am - 6:30pm Friday - 8am - 6:30pm with the occasional Sat morning.

Skills:
Communication skills,IT skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience