Call Centre Sales Team Leader

Location: Brentford

On behalf of our client Corus consultancy is looking to hire an experienced call centre team leader with a telesales/sales background to lead and develop a fast paced team.

Responsibilities:

Lead and inspire a team of sales advisers to achieve individual/team KPIs and excellent level of customer satisfaction.
Complete performance reports and submit to Senior Management.
Work with the Management team to identify and deliver positive change and operational efficiencies.
To develop staff through coaching, advice and motivational techniques to help the Call Centre team to maximise the potential for revenue development from both inbound and outbound calls.
Prioritise and manage Customer complaints in a professional and efficient manner and escalate to the right level of authority where necessary.
Chair and execute team meetings.
Are able to demonstrate solid commercial awareness.
Assist the field sales team with securing larger contracts.
Carry out ad-hoc duties as assigned by the Line Manager and Senior Management.


Skills & Experience:

At least 2 years of proven work experience as Team Leader/ Supervisor within a Call Centre/Sales environment.
A good understanding of working with KPIs and conversion rates.
Excellent Leadership, Sales and People Management skills.
Excellent communication and interpersonal skills.
Well organised and self- driven individual with demonstrated ability to prioritise and effectively complete multiple tasks.
Proven ability to manage a team and deliver results.
Complaint handling experience and ability to deal with demanding customers and escalations.
Be proficient in MS Office skills.



  • Location: Brentford, England
  • Salary: £25000 - £30000 per annum + uncapped commission
  • Type: Permanent
  • Recruiter: Corus Consultancy
  • Posted: 16-Sep-2022
  • Posted on: careers4a.com