Customer Service and Reception Apprenticeship

Providing excellent customer service at all times both face to face and over the phone Liaising with other practices, managing client records and booking appointments Preparing patient records for clinics and filing, taking payments, providing advice to patients, opening and closing consulting rooms and practice Maintaining a clean and safe area for all clients and supporting a positive experience for all who visit the practice Providing general office/admin support to admin team as/when required

Training:
Full Customer Service Practitioner Standard - Level 2 On the job training to support job/role development Off the job training to support qualification requirements (College attendance one day per month) Employer to provide dedicated training time for Off the Job training requirements

Training Outcome:
Possibility for progression within the company and further training/development - Clinical Assistant and Dispensing Optician for the right candidate on successful completion of Level 2

Employer Description:
From small beginnings we have grown into a modern optical group with six well established practices based in and around Plymouth, South West Devon and Cornwall, along with our state-of-the-art optical lab at Ivybridge. We pride ourselves on retaining a high proportion of clinically qualified staff, working with local universities to offer placements to medical and optometry students and we regularly support a pre-reg Optometrist during their final year of qualification. ​

Working Hours :
Monday - Friday, 9.00am - 5.30pm. Saturday, 9.00am - 12.30pm (you will be allocated a half day off during the week).

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working,Initiative,Patience