Customer Service Advisor

Position Title: Customer Service Advisor x4

Location: White Moss Road, Blakley, Manchester, M9 6NZ
Salary Range: Grade 4 £20,444 to £22,129 (Bar at £21,695) per annum
Working Hours: 35- Mon Fri - 8.30am-4.00pm/ 9.00am-4.30pm
Contract Type: Full Time Temporary (until 31.03.23)
Application Deadline: 21/09/2022
Interview Type: Face-to-face
Job Reference: MCC470187/NS

About the Role:

The role holder will be the first point of contact for internal and external customers and will provide excellent front-line customer service contributing directly to service and organisational objectives.

The role holder will provide high quality, customer focused, flexible and timely support, complying with all relevant legislation and procedures and contributing to the achievement of objectives of a high quality service.

Determine the requirements and needs of customers advising on the most appropriate course of action to support them, liaising with other service areas and agencies where appropriate and arranging assistance where required.

Process a range of customer requests and assist in the completion of relevant information in line with service processes and procedures and any relevant legislation, ensuring information provided is accurate and up to date.

Contribute to the development and improvement of management information systems identifying areas for improved efficiency and added-value support to the service.

Validate documents in accordance with the relevant guidelines, and actively seek to detect and reduce fraud where appropriate.

Proactively identify any potential risks from and to customers accessing the service and escalate any issues through the agreed channels.

Develop effective partnerships and collaborative working arrangements with other services.

Personal commitment to continuous self development and service improvement.

Through personal example, open commitment and clear action, ensure diversity is positively valued, resultin

  • Location: M9 6NZ
  • Salary: 20444-22129 Per Annum
  • Type: Contract
  • Recruiter: Career Kinetics
  • Posted: 02-Sep-2022
  • Posted on: