Internal Account Manager - Managed Services

Internal Account Manager – Managed Services Location: Manchester (Hybrid: 3 days office / 2 days home) Salary: £28–35k (DOE) + £8–10k Commission + Benefits Our client, a fast-growing Managed Services provider, is seeking an Internal Account Manager to join their customer excellence and account management team. The Role You’ll work alongside Account Directors to deliver an exceptional customer experience, retain recurring revenue, and drive account growth through cross-sell and upsell opportunities. You’ll manage your own portfolio of accounts — ensuring renewals, identifying new opportunities, and achieving gross margin and retention targets. Key Responsibilities Support Account Directors in managing named accounts and developing account plans. Own customer relationships within assigned accounts, driving retention and growth. Identify and pursue cross-sell and upsell opportunities. Prepare quotes, process orders, and maintain CRM (Salesforce). Collaborate with service delivery to ensure service excellence and continuous improvement. Stay current with product and technology portfolios through training and vendor engagement. About You Technical Skills Experience in UCC, UCaaS, CCaaS, Network Infrastructure, Secure Operations, or CX solutions (Public or Private sector). Understanding of Mobile and WAN solutions. Proven success in achieving sales and retention targets. Personal Traits Customer-focused, proactive, and collaborative. Strong communicator with excellent relationship-building skills. Commercially astute, self-motivated, and goal-driven. Technically curious with the ability to grasp emerging technologies quickly. Resilient and able to work under pressure. If you’re ambitious, relationship-driven, and passionate about customer success — apply now. @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk