Senior Service Desk Engineer

Senior Service Desk Engineer – Stockton on Tees

3 month initial contract

£275 - £325 p/d (inside IR35)

IT department within a leading construction engineering business seeking a highly proactive and analytical Senior Service Desk Engineer for initial 3 month contract.

Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. This role is a standalone role which is predominately 2nd through to 3rd Line, with some 1st line when required.

You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.

You’ll require experience supporting the following:

- Windows OS Support (Windows 10)

- Active Directory and Office 365 Admin

- Microsoft Teams

- Supporting AV products

- Ideally an understanding of web gateway filtering.

- An understanding of networking concepts including support of VPN’s

- Experience working on a Service Desk / management and prioritization of ticket queues.

- Any experience with ServiceNow will be highly favored

Potential for this role to turn permanent after 3 month initial contract.