Business Admin apprenticeship

Duties will involve:

General administration tasks to support the smooth running of the office Maintain a proactive response to enquiries and exchanging of information Ensure query resolution is dealt with in a timely and professional manner Effective liaison to both internal and external Project/Functional teams Assist in maintaining a cost-effective office environment. Provide Telephone and email support for office A clear understanding of the Health, Safety & Environment (HS&E) Management System and documentation and proactively facilitate any health and safety actions in support of the office environment Induction and associated paperwork Creation of job packs and plans Production of ID cards Update and Management of HS training matrix Organise training for engineers Organise travel for engineers Organise and control stationery for the office Track engineering labour and output of teams Allocation of work to field teams Electronic and hard copy management of RAMS & DWGS & Job info Request client site access Track material spend by vendor and project Vendor liaison Collection and data input of gas and electrical data Track work done by field teams and report internally and externally Allocate and manage the work flow to help deliver efficiencies in the operation Deliver inbound and outbound call metrics and maintain service level agreements Prioritise on the day work stack and allocate effectively to deliver client metrics Generate process and productivity improvements and/or efficiency savings Operate a duty of Care function for field personnel Dealing with requests via inbound calls within a timely manner and observing daily KPIs Monitoring all upholding queues and identifying potential conversions Utilise the escalation process to ensure all work is closed by the end of the day/due date Production of material to meet internal/external customer requirements Maintenance of technical documentation to ensure swift and accurate traceability Reporting and planning via internal and external systems Any reasonable management request

Training Outcome:

Hands-on experience in a business setting, applying what you've learnt in real-life scenarios.

Experience in office management, data handling, financial administration, and customer support.

Employer Description:
“At Altec, we hold ourselves to the highest standards of excellence and strive to exceed our clients' expectations with every project we take on. We believe in delivering high-quality work that not only meets but exceeds the requirements of our clients, while staying within budget and timelines. We are a dynamic team, always adapting to new challenges and changing environments, and constantly seeking out new and innovative solutions to drive efficiency. Our commitment to excellence and client satisfaction is the foundation of our team's success, and we take pride in everything we do.”

Working Hours :
Monday - Thursday between 9am - 5pm and Friday 9am - 3:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Initiative