Service Desk Modern Apprentice

Log all calls ensuring that all relevant information is gathered  to progress service requests, incidents and changes correctly Review, diagnose and triage requests from users, resolve technical problems and answer queries in respect of the company’s business systems and underlying databases Monitor the service desk call queues and take ownership of unassigned calls Escalate calls to other teams and management where required to ensure swift resolution of calls occurs Own the processes for starters, movers and leavers ensuring that all hardware, software, and access tasks are carried out in a timely manner Own the processes for end-user asset management Own the process for meeting room booking and the conferencing equipment Own the end user processes and troubleshooting for virtual desktops Own the end user processes and troubleshooting for printers Own the end user processes and troubleshooting for mobile devices and management of devices Own the end-user processes and troubleshooting for mail and mail security Own the process for daily/weekly/monthly checks and audits ensuring that all tasks are carried out in a timely manner Participate in TPT’s processes for scheduled maintenance of hardware and software To perform all duties in line with TPT’s Information Security policy. To comply with the Data Protection Policy when dealing with personal data in the course of employment including personal data relating to any employee, customer, client, supplier or agent of the company To act as an ambassador of TPT at all times

Training:
Training for this Apprenticeship will take place at Printworks Campus, Leeds City College

Training Outcome:
Full-time position

Employer Description:
We’re one of the UK’s leading providers of workplace pensions with an award-winning Master Trust. Our 75+ years in pensions has given us the experience, heritage and scale needed to provide market-leading pension schemes that people can feel confident about. Now, we're on a mission to make pension schemes perform better for everyone.

Working Hours :
Monday - Friday 09:00 - 17:00.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative