IT Apprenticeship

Collaborative Support: Work closely with the Network Manager to ensure the smooth operation of ICT systems within the academy First Point of Contact: Act as the first line of support for ICT hardware and software issues, assisting staff and students with their queries and problems Training & Troubleshooting: Provide training and troubleshoot issues to help users effectively utilize technology Vendor Relations: Maintain productive relationships with external service providers, manufacturers, and suppliers Documentation: Ensure that all data entry, reports, records, and other documentation are completed accurately and promptly Team Collaboration: Work collaboratively with the central ICT team, sharing best practices and ideas to improve support services ICT Resource Maintenance: Assist in the support and maintenance of ICT resources, including hardware, software, and audiovisual equipment Ticket Management: Respond to, log, and resolve support requests in line with agreed service standards System Updates: Contribute to network system updates and large-scale projects as required Inventory & Orders: Manage stock control for IT consumables and create orders for new hardware and software Event Support: Set up and manage AV systems for school events such as assemblies, staff meetings, and other functions Automation & Scripting: Learn to use PowerShell and other tools to automate tasks and support application managers Daily Troubleshooting: Regularly troubleshoot network issues, system failures, and other technical challenges

Training:
Your training will be delivered online via a SMART classroom, every 6-9 weeks

Training Outcome:
As an IT Support Apprentice, you will receive hands-on training and mentorship from experienced professionals, helping you to develop the skills needed to excel in the IT industry You'll have the opportunity to work on a variety of projects, giving you a broad understanding of IT support within an educational setting

Employer Description:
Cabot Learning Federation are part of a highly respected education trust that places great importance on the role of technology in modern education. Their team is dedicated to providing top-tier IT support across their academies, ensuring that both staff and students have the tools they need to succeed. With a commitment to innovation, they offer a fantastic opportunity to learn, grow, and make a real impact within the education sector.

Working Hours :
Monday to Thursday 8am to 4pm Friday 8am to 3:30pm

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative