IT Helpdesk Administrator Apprentice (Ison Harrison Solicitors)

Being 1st line support for colleagues contacting Helpdesk Inputting details on the call-logging software in accordance with IT procedures

Resolving or referring the calls raised by colleagues as appropriate including:

Software issues involving Word, Outlook, Practice PMS systems Hardware issues such as PCs, Monitors, Dictation equipment, Mobile phones Maintaining, developing, regulating and over-seeing the operation of the firm’s Call Logging software Instructing other users in use of the Call Logging software Liaising with providers outside the firm where necessary Preparing statistical reports of calls logged for the IT Partner Managing, organising and updating relevant data using other database applications Contribute to maintaining a safe and healthy working environment Contribute to maintaining and improving office procedures Any other duties which are required by the firm

Training:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards Support the information systems needs for your business

Training Outcome:
This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance

Employer Description:
Welcome to Ison Harrison and Harrison Bundey – The Yorkshire Law Firm. A regional law firm with a national reputation. With Yorkshire roots and Yorkshire values, we support our local community with a full range of personal and business legal services, from our 20 Yorkshire branches. Over the past 45 years the firm has grown from a one-man band to what is now a large regional law firm employing over 335 staff across 20 offices throughout Yorkshire. We offer the broadest suite of legal services in the region and are very much embedded in the communities in which we have offices. Whilst some of the growth has been facilitated through acquiring other smaller firms, most has been organic as a consequence of clients recommending us or returning for additional services.

Working Hours :
Monday to Friday. Shifts to be confirmed.

Skills:
Attention to detail,Excellent IT skills,Strong prioritisation to tasks,Ability to work under pressure,Handle multiple requests,Strong interpersonal skills,Professional telephone manner,Clear and concise,Literate and numerate,Extremely accurate,Motivation,Excellent spoken English,Flexible and can do attitude