Apprentice Clerical/Customer Services Officer

Describe what an average day or week will be like and what tasks the apprentice could be doing You must include at least 3 bullet points, or your advert will be rejected Work within the Estates Department to deliver efficient clerical/customer service Predominantly working within a team of admin staff to deliver a quality, friendly, and helpful service to DCHS and our external customers, e.g. GPs, and other Trusts To answer queries and help with requests for Estates’ services from customers both internal and external To ensure the highest customer care levels for internal and external customers Receive telephone calls in a friendly manner, accurately recording messages, logging of work requests and ensuring suitable follow-up action, including re-direction as appropriate Assist with the processing of Estates orders and subsequent checking and processing of invoices for payment The use of photocopiers and other office equipment, ensuring they are adequately maintained on a daily basis, e.g. paper stocks/cartridge replacement To maintain and update electronic Estate recording and filing systems Prioritise own workload and meet deadlines to meet the post's requirements To provide clerical support, as required for Estates Managers throughout the department Work in conjunction with the Estates Admin Teams to ensure adequate office cover Carry out any other relevant general clerical duties which may be required from time to time in the operation of the department

Training:

Customer Service Practitioner Level 2. 

Training Outcome:

Currently working towards Band 2 Estates Customer Service Assistant. Once qualified we have progression opportunities to work into higher management. DCHS also provides In house and External Training to progress within the NHS.

Employer Description:
Derbyshire Community Health Services has been rated as an ‘outstanding’ trust by the Care Quality Commission; we have achieved this by providing high quality patient care within an inclusive organisation that works together and shows care and compassion for each other. DCHS is a top performing NHS Trust that strives for innovation and improvement for the service and individuals that work within it. Our vision is to see the health of local communities improve through partnership working, putting people at the centre and looking to the future. Our mission is to improve the health and wellbeing of local people and communities through personalised, safe and effective community-based services.

Working Hours :
Monday to Friday 08.00 - 16.00

Skills:
Communication skills,IT skills,Customer care skills,Team working,Initiative,Customer Service focused,“can do” attitude,Telephone skills,Experience in Microsoft Office