Apprentice Business Administrator

Your will be the first point of contact, handling all incoming calls professionally Gather the caller’s name, related property details, and query purpose before transferring to the appropriate team member Monitor the enquiries inbox, ensuring all queries are addressed Move resolved queries to the "DEALT WITH" folder to maintain inbox organisation Proactively resolve customer enquiries to their fullest extent before escalating them to an Account Manager Quickly assess the client’s position and provide updates as needed Email completion letters in compliance with Ombudsman regulations Follow up on unanswered calls within Property Perspective's acceptable time frame Schedule introduction calls with valuers when necessary Manage general office tasks, including maintaining plants, restocking dishwasher soap, milk, and coffee, and ensuring the photocopier is operational Handle office supply orders Welcome visitors, offer refreshments and inform the relevant team members of their arrival Book viewings Collect full details from applicants (name, phone, email, buyer status - FTB/NDP/SSTC, financial status - cash/mortgage) Record all viewing details and ensure vendor contact Confirm unverified viewings and notify vendors/buyers accordingly Chase feedback from applicants post-viewing (three attempts: two calls, one email) Update viewing feedback in the system, including all contact notes and initials Notify vendors of feedback, record details, and complete Vebra feedback tasks Record offers are available when account managers or assistants are unavailable

Training:
Business Administrator Level 3 An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:

Opportunities for a career within Residential Property, both administrative and sales based.

Employer Description:
Property Perspective is a dynamic New Homes sales agency, specialising in Part Exchange, Agency Assist transactions, New Home sales, marketing reports, and land acquisition advice. Established in 2008, we complete hundreds of property transactions annually for a diverse client base, from top UK housebuilders to small and medium-sized developers. Our mission is to sell property effectively, using our knowledge and expertise to benefit owner-occupiers-vendors and our developer clients. Our head office is in the heart of Altrincham, a town that seamlessly blends historic charm with a vibrant, modern atmosphere. With its award-winning Altrincham Market, boutique shops, stylish bars, and cafes, the area creates a lively and inviting work environment. The office is extremely well connected to many local and Greater Manchester transport links. At Property Perspective, we foster a progressive, positive workplace, offering strong support for career growth, personal development, and competitive remuneration. We’re dedicated to helping you build expertise within the property market, surrounded by a team and environment that aims to make work enjoyable and fulfilling. We value our owner-managed family feel and open-door policy while striving for dynamism and excellence in all we do.

Working Hours :
Monday - Friday, 9.00am - 5.30pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Positive,Calm under pressure,Driven,Ambitious,Computer Literate,Articulate,Able to use Microsoft