L3 Information Communication Technician Apprentice (Hull City Council)

You will be working within End User Services team to assist in providing 2nd and 3rd line support to maintain the stable and efficient operation of applications installed on equipment such as desktops PC’s, laptops, android tablets and other peripherals. The EUS team is divided into two sub teams a Hardware and Software team, your primary role will be supporting the Hardware team initially focusing on device provisioning using Configuration Manager and Azure. You will also have asset management roles assisting in maintaining an accurate Configuration Management Database (CMDB) using internal systems and procedures. Both teams work in conjunction with each other, and you will be involved in collaborations between teams. The role is office based only, and you will be expected to work from the office location Monday to Friday.

As an IT Support Technician, you will:

Image devices using SCCM and Intune Install Software manually Provide remote software deployment Provide remote support to users using Remote Desktop tools (As you develop) Provide Telephone support (As you develop) Provide in person support at reception (As you develop) Troubleshoot technical problems (As you develop) Maintain accurate asset information Participate in stack checks Communicate with other internal teams using MS Teams and other applications

Training:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance. Maintain regulatory, legal and professional standards. Support the information systems needs for your business.

Training Outcome:

This role does not offer any guaranteed permanent employment after successful completion of the apprenticeship, however what it does offer is access to internal vacancies. You will be able to apply for vacancies when they become available within the team.

Employer Description:
Join Hull City Council's ICT apprenticeship program and embark on an exciting career path where you can earn while you learn. As a dedicated local authority, Hull City Council is committed to enhancing the quality of life for our residents through innovative services and community engagement. Our apprenticeship offers a unique opportunity to gain hands-on experience in the fast-evolving field of Information and Communication Technology, supported by experienced professionals. We believe in nurturing talent and providing a supportive environment where you can develop essential skills for your future career. Take the first step towards a rewarding journey with us!

Working Hours :
The role is office based only, and you will be expected to work from the office location Monday to Friday. Shifts to be confirmed.

Skills:
Problem solving skills,Team working,Curiosity about IT,Self motivated,Time management skills