Business Administrator Apprentice

Duties to include, but no exclusive to:

Working on the reception desk  Meeting and greeting patients and visitors to the surgery  Booking appointments  Answering queries in person and via telephone Signposting to other services where relevant  Processing patients' records using bespoke systems, Dealing with on-line appointment requests Registering patients  Handling prescription requests  Monitoring email boxes  Processing ingoing and outgoing mail.  Ensuring mail surgery displays are up to date  Updating websites Compiling patient newsletter  Other necessary admin work

Training:

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice. 

The apprentice will spend 20% of their working hours in off the job activities and training. 

On the job and off the job training will be delivered in the workplace. 

Training Outcome:

Permanent employment for the right candidate upon completion of the apprenticeship.

Employer Description:
A well established and reputable medical surgery in the heart of Belton. The surgery has a team of doctors, healthcare and nursing staff, working with the assistance of the practice staff to ensure they offer the most beneficial and efficient services to their patients

Working Hours :
Monday to Friday on a shift base Shifts will be 7 hours, between 8.30am and 6.30pm One day to be taken as a study day.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience