Hyundai Service Advisor Apprenticeship

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Motorvogue Hyundai in Dunstable are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience Upselling and cross-selling additional products and services Booking in cars for MOT's and service Liaising with workshop vehicle technicians for updates with vehicle repair timescales Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone Working to a high level of customer service at all times General ad hoc duties as and when required

Training:

Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Level 2 Customer Service Practitioner apprenticeship standard.

Standard Training will include:

·        Nationally recognised qualifications

·        IMI level 2 Certificate in Customer Service for the Automotive Industry

·        ATA Accreditation Customer Service Advisor

·        Bespoke Hyundai certified training

·        Regular in dealer review and assessment visits

·        Functional skills if needed

Training Outcome:

Possible permanent position on the completion of the apprenticeship.

On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.

Employer Description:
Motorvogue specialise in new and manufacturer-approved used cars. With over 1800 cars in group stock, we have one of the largest selections of quality New, Used, Ex-Demonstrator and Pre-Registered cars in the area and due to the number of brands we represent at each of our multi franchised locations we believe we have much more choice for you than the majority of our competitors, but don’t take our word for it, come and find out for yourself by visiting a Motorvogue location today. We aim to make the car buying process as easy as possible, with a number of options including buying online, reserving the car online, and moving the cars to your nearest dealership. Our experienced Sales teams are on hand to answer any questions you may have. Motorvogue is among the most experienced Motability distributors in the area. With the many brands we represent and our dedicated Motability specialists, who work closely with our disabled customers and their local support organisations, we really do have something for everyone.

Working Hours :
Monday – Friday, 8am – 5pm with a 30 min lunch.

Skills:
Communication skills,Customer care skills,Reliable,punctual,hardworking