IT Support Engineer Apprentice

Performing data backups when required Protecting data, software, and hardware by coordinating, planning and implementing network security measures Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems Installing, configuring, testing and maintaining operating systems, application software and system management tools including virus protection software. Install, configure, test and maintain operating systems, application software and system management tools, including updates. Maintain security, backup, and redundancy strategies Provide first line support where required Purchasing hardware, software, licences for the company and keeping an audit of assets. Work with our Recruitment and HR teams to ensure that new employees have the required IT equipment and login credentials prior to starting, and that any previous employees are removed from systems when required and any equipment is returned Liaise with vendors and other IT personnel for problem resolution Investigate and resolve technical issues Respond to security threats from various notification platforms and investigate suspicious activity and alerts Ensure all security platforms, policies and procedures are effective and maintained Identify security risks, threats and vulnerabilities of networks, systems, applications and new technology initiatives, and initiate corrective action. Maintaining IT security toolset systems documentation Recording and reporting information security events Analyse security outputs from various technologies to effectively investigate and resolve security incidents. Evaluating and reporting on new and potential beneficial technologies Any other duties commensurate with the role   

Training:
You will work towards the Level 3 Communications Technician Apprenticeship Standard with Gateshead College

Training Outcome:
Possible progression to full time employment

Employer Description:
Leighton: 30+ years and counting. Experienced and agile. Trusted by some of the world’s biggest brands. We develop and deliver custom software. We use technology to make money, save money, create efficiencies, integrate systems, solve problems. To help our customers thrive. We have a pool of talent. To manage projects. Test to high standards. Create user experiences for every type of user. We include, include, include. Our service is personal. We know your name. We can do amazing things with tech. We’ve got the talent. We decide what’s best for our customer together.

Working Hours :
Monday - Friday, 9.00am - 5.00pm, with 1 hour lunch.

Skills:
Communication skills,IT skills,Problem solving skills,Team working,Initiative,Responsible,Willingness to learn,Can-do attitude,Open minded,Self motivated