Apprentice Office Administrator

To help ensure all Office tasks are covered to the highest possible standard To ensure that all Customer Enquiries/complaints are answered in full and to the customers satisfaction To help reflect So Greene Limited in the highest possible light with staff, Customers and all interested stakeholders To act as instructed and carry out all legal requirements by the Directors of So Greene Limited

Key Responsibilities

To assist in the completion of all pre-planned Waste Collections on a scheduled basis as required in a legal manner and safe manner To help ensure that all aspects of Health and Safety as mentioned during the So Greene Induction are met To regularly report to line manager progress on works and any matters which arise affecting the delivery of the service To work as part of the team, putting forward suggestions and ideas for improvements in service provision To help in the daily inspection and defect reporting procedure for the designated vehicle prior and on completion of usage To undergo specific training to improve skill levels and knowledge to meet the companies’ requirements as and when defined training is identified as being required or available To maintain excellent customer and client relations, particularly members of the public To ensure that all Driver complaints and/or enquires are acted upon were practically possible by communicating them to the management team at So Greene To liaise with all parties (Waste Brokers/Direct Customers/Potential customers) with regards to ensuring all schedules Waste Collection are completed in the safest, more effective manner To answer all Telephone/E-mail enquires as best as possible and filter all potential issues/problems to the Management Team at So Greene Limited To always maintain a professional appearance and telephone manner when representing So Greene Limited

Training:

The Apprentice will be required to attend college 1 day per week either at Richmond Campus completing necessary mandatory training and units associated with the apprenticeship.

The apprentice will be required to complete:

Work towards gaining a full Qualification Employment Rights and Responsibilities Skills, Knowledge, and Behaviours Standard and End Point Assessment Functional Skills in English, maths, and ICT (if required)

Other training will be provided by the employer as required to enable the fulfilment of the job role.

Training Outcome:

Ideally, the apprentice would progress to become a full-time Office Administrator or would move into the Commercial Sales team.

Employer Description:
In October 2020, a group of passionate individuals came together with a shared vision to make a positive impact on the environment. Priamo and James, driven by their deep concern for the service levels in waste management, approached Nick and Simon, two experts in facilities management, with an innovative idea to create a recycling company like no other. Fast-forward to July 2022, after nearly 2 years of planning and hard work, So Greene was born. So Greene started its journey with just two vehicles based in Slough, but its mission was clear: to revolutionize the recycling industry by putting service at the heart of everything they do. With a strong commitment to sustainability and a desire to make a difference, the team at So Greene set out to provide exceptional recycling solutions to individuals and businesses alike. As word spread about our unique approach and dedication to customer satisfaction, So Greene quickly gained momentum. The demand for our services grew rapidly, leading to the need for expansion. Relocating to the vibrant town of Chertsey, So Greene established a new headquarters and expanded our fleet to six vehicles, ensuring efficient and reliable recycling services for our ever-growing customer base. But the journey didn't stop there. Recognizing the need for specialized recycling services, So Greene recently introduced a brand new food and glass service. This addition further solidified our commitment to offering comprehensive recycling solutions that cater to the diverse needs of our customers. Throughout our journey, So Greene has remained true to our core values of sustainability, innovation, and exceptional service. We have become a trusted partner for individuals and businesses seeking environmentally-friendly waste management solutions. Our dedication to making a positive impact on the industry has earned them recognition as a true service bench marker.

Working Hours :
Monday to Friday Shifts to be confirmed

Skills:
Communication skills,Attention to detail,Team working,Analytical skills,IT skills,Organisation skills,Customer care skills