Business Apprentice

Throughout the apprenticeship, the successful candidate will get to experience different areas of the business to gain a better understanding and further develop. Order of movement as below:

Technical Department Stores Team:

Manufacturing, building, packing, testing, flashing device process

Operations Department, Collections Team:

Payment collection and telephone manner skill development

Operations Department, Service and Bookings Team:

Logistical process and customer service skill development, some early technical expertise development and continued telephone manner development

Sales Department, After Sales Team: 

B2B and B2C liaison, further developing phone skills, logistical skills and beginner sales technique skills

Operations Department, Thefts and Security Team: 

Monitoring and commissioning devices, further developing telephone skills, customer service and technical skills to high beginner/low intermediate level

Technical Department, Technical Team:

Troubleshooting device problems at an intermediate level, handling lower-level complaints, further developing customer service, telephone and technical skills

Training:
Business Administrator Level 3 Within the first 15-months additional training is delivered at Loughborough College, one morning a week for 12 weeks, dates are subject to enrolment date Online portfolio to update with learning and development completed onsite Diarised visits from dedicated Trainer/Assessor

Training Outcome:

Progression to be discussed, subject to commercial requirements.

Employer Description:
Global Telemetrics is the billing and monitoring platform for several worldwide vehicle security companies including SmarTrack, Shadow Immobiliser, Clifford, Autowatch and provides OEM solutions to vehicle manufacturers. Monitoring Thatcham Security Certified devices using the latest technology and secure cloud-based CRM systems to manage customer information and billing. Global Telemetrics Provide 24/7 365 days-a-year support for customers worldwide with staff dedicated to help on all aspects of vehicle tracking and recovery as well as customer and engineer advice. Global Telemetrics have successfully recovered over £90 million of vehicles since inception.

Working Hours :
Monday - Friday 9am - 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative