Business Administrator Apprenticeship

First point of contact for the practice either face to face or on the telephone To provide a comprehensive and effective reception and administrative service to the practice and contribute to it running efficiently. Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Facilitate effective communication between patients, members the primary healthcare team, secondary care and other associated healthcare agencies Provide additional cover when required by the practice Front-of-house reception duties Data input Call and recall of patients Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail including postal and electronic mail Taking messages and passing on information Filing and retrieving paperwork Processing prescriptions, acute, repeat, private in accordance with practice guidelines Medical Record Administration; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Signposting patients to the appropriate service Providing clerical assistance to practice and associated staff as required, including referral processing, administration, filing, photocopying and scanning Maintain stock levels, usage and re-order stationery, cleaning materials, clinical equipment, refreshments and sundry items Liaise with the Practice Manager for order or purchase requirements Extracting notes for all surgeries whether for open surgery or appointments Answering the telephone and conveying messages Accepting requests for repeat prescriptions, checking the fax and prescription box for repeat prescription requests Sorting the mail Photocopying insurance medicals and reports and maintaining record book and files thereof Maintaining a log of telephone messages Filing results and any other relevant documents in patients' notes and refiling notes after use Maintenance of patients' notes including starting a new wallet when required and dividing the contents in a logical manner Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the Petty Cash book Helping with the sorting of filing in new medical records in order that they are in the form used in the surgery Maintaining a record of daily lab tests, both outgoing and incoming, in a manner suited to the needs of the practice NHS Mail Clearing and re-stock consulting rooms as required Dealing with clinical waste Clinical coding Summarising medical reports General administration Assist with GDPR requests Assist with referral process Assist with private letters and insurance reports 

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

On completion of apprenticeship, opportunity of a permanent position.

Employer Description:
Stroud practice caters to primary care provision needs of residents of Walsall and surrounding areas. Our aims are to offer the highest standard of health care and advice to our patients, with the resources available to us. We have a team approach to patient care and endeavour to monitor the service provided to patients, to ensure that it meets current standards of excellence. We are dedicated to ensuring that Practice staff and Doctors are trained to the highest level and to provide a stimulating and rewarding environment in which to work.

Working Hours :
Monday to Friday shifts between 8am - 6pm (37 hours).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience