Business Administrator Apprenticeship - Finance

Key Responsibilities:

Customer Service and Communication

Answer incoming phone calls and respond to customer inquiries professionally and efficiently Provide support and assistance to customers throughout the loan application process

Loan Management and Decision-Making

Input details from loan applications into our bespoke Loan Management System Use the system to assess and make informed decisions on the loans customers can have Liaise with the Loan Management System provider to suggest and implement system changes and improvements

CRM and Email Management:

​Update and maintain the Customer Relationship Management (CRM) system to ensure accuracy Handle and respond to emails promptly and professionally Team

Collaboration:

Work collaboratively with colleagues to ensure smooth daily operations Assist the Managing Director in reviewing and implementing future business plans

Marketing and Analytics:

Work with the firm's digital marketing partner to develop and execute marketing plans and projects Analyse the effectiveness of marketing campaigns and recommend improvements

Compliance and Policy Review:

Support the firm in staying compliant with Financial Conduct Authority (FCA) regulations Assess and review the firm's policies and procedures in line with FCA requirements

Training:
Level 3 Business Administrator Apprenticeship Standard All training is conducted at the employer's site with a face-to-face skills coach Employer-led detailed off the job training

Training Outcome:
Possibility of full-time position upon successful completion of the apprenticeship, depending upon the needs of the company at that time

Employer Description:
Cockle Finance is an award willing, family run, customer focused finance company dedicated to providing tailored loan solutions. The team at Cockle Finance is small but the business is growing. This is a great opportunity to join an ambitious company and help to progress it through a period of growth.

Working Hours :
Monday: 9:00am- 5:00pm Tuesday: 9.00am- 5.00pm Wednesday: 9.00am- 12.30pm Thursday: 9.00am- 5.00pm Friday: 9.00am- 3.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Creative