IT Apprenticeship

Provide day-to-day helpdesk support by responding to user inquiries, troubleshooting hardware, software and network issues and documenting solutions Work on server management tasks including configuring, installing and maintaining server hardware and software and resolving server related issues Perform data central work by managing and maintaining data centre infrastructure, monitoring operations, implementing security measures and conducting data backups Serve as an IT Helpdesk resource, assisting users with password resets, account setups and access management Fix computers, iPad and G-Suite related issues by diagnosing problems and implementing appropriate solutions

Training:

Information Communications Technician Level 3 Apprenticeship Standard:

Duration: 12 Months and up to 3 Months End Point Assessment As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person. Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service

Training Outcome:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an IT Support Technician

Employer Description:
Bishop Chadwick Catholic Education Trust was established in 2020 and is a multi-academy Trust serving the east area of the Diocese of Hexham and Newcastle. We currently have 25 primary schools and 5 secondary schools in our family, with a further four primary schools set to join by the end of 2023. Our schools are located across East Durham, South Tyneside and Sunderland.

Working Hours :
Monday - Thursday, 8.00am - 4.00pm, Friday, 8.00am - 3.30pm

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative