Apprentice Client Services Account Manager

The perfect candidate will be eager to learn new skills and systems. They will be outgoing, chatty and have confidence to build relationships with team members and customers.

The successful candidate will be part of a freindly, supportive and hard working team.

The candidate will be willing to work well with the wider team and not be afraid to ask questions. A great eye for detail would go a long way as they will be looking at artwork pre-production.

This fantastic opportunity willl involve:

Taking briefs from customers Creating quotations Understanding print terminology Sending jobs to production Raising outwork orders Understanding data briefs including different mail sortation methods. Using Excel and Microsoft Office Responding to emails in a efficient and professional manner Dealing with general office duties To deal courteously and efficiently with all visitors. Answering the telephone in a professional manner and dealing with enquiries Assisting all members of the team as and when required Inputting data onto internal systems with a high level of accuracy Dealing with stationary/stock levels and reordering as and when appropriate Dealing with requests for information quickly and efficently. Ensure that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality.

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all induction sessions, lessons and all work-based training/support sessions. Complete all required assignments by the required timeline. Build up your portfolio of evidence on-going during your apprenticeship programme. Access support from your tutor/assessor and manager with regards to any evidence requirements or support as and when required.

Training:

Business Administrator Level 3 Apprenticeship Standard:

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills.

The business administrator is also expected to show initiative, managing priorities and your own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

You will cover the necessary Knowledge, Skills and Behaviours, gather evidence and attend workshop / taught classes throughout the duration then complete an End Point Assessment.

The End Point Assessment involves:

Portfolio Development Presentation Multi-Choice Test Professional Observation Professional Discussion and
Interview

You will be given paid time off for study to achieve your apprenticeship.

Training Outcome:

There is a strong possibiity that you will gain a full time position, subject to satisfactory employment and achievement of the apprenticeship programme.

 

There will be on-going training during oyur apprenticeship by experiened staff.

Employer Description:
Propack are an award winning print and direct mail company based in Huddersfield. With over 25 years direct marketing experience, they operate a state of the art production site covering: creative, data, print, direct mail, fulfilment and distribution.

Working Hours :
Monday to Friday - times to be negotiated. 30 minutes unpaid lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Excellent Attendance,Excellent Timekeeping,Microsoft Office Skills,Reliable