IT Apprenticeship

Support and maintain the School’s IT systems Provide efficient IT support to all teachers, support staff and students Escalate IT issues to the IT Manager where necessary Retain ownership of incidents and monitor until satisfactory resolution is achieved Follow established procedures for service requests, utilising a ticketing system to prioritise, handle and manage issues and queries Diagnose and resolve technical issues Support the IT Manager in undertaking IT projects as instructed by the IT Manager Support the IT Manager to maintain the 3-year rolling plan Provide desktop and server support Set up, configure and install authorised software to new IT equipment Ensure security and upgrades are applied to desktops and laptops/Chromebook Fault find existing IT equipment Ensure asset register and licensing records are kept up to date at all times On-site support for school events, including evening events

Training:

Information Communications Technician Level 3.

Training Outcome:

Fantastic progression opportunities available.

Employer Description:
RET oversees a network of thriving schools, and as part of our IT team, you’ll play a key role in supporting the technology infrastructure that powers our educational excellence.

Working Hours :
Monday to Friday 37 hours per week, working hours TBC

Skills:
Communication skills,IT skills,Customer care skills,Good initiative,Remain calm under pressure.,Good knowledge of Microsoft