Aston Martin Customer Service apprenticeship - Wimslow

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

Duties will include:

Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media

Knowing your customers:

Understand who customers are Understand the difference between internal and external customers Understand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective

Understanding the organisation:

Know the purpose of the business and what ‘brand promise' means Know your organisation’s core values and how they link to the service culture Know the internal policies and procedures, including any complaints processes and digital media policies that are relevant to you and your organisation

Meeting regulations and legislation:

Know the appropriate legislation and regulatory requirements that affect your business Know your responsibility in relation to this and how to apply it when delivering service

Systems and resources:

Know how to use systems, equipment and technology to meet the needs of your customers Understand types of measurement and evaluation tools available to monitor customer service levels

Your role and responsibility:

Understand your role and responsibility within your organisation and the impact of your actions on others Know the targets and goals you need to deliver against

Customer experience:

Understand how establishing the facts enable you to create a customer focused experience and appropriate response Understand how to build trust with a customer and why this is important

Training:
The programme for the Customer Service Apprenticeship incorporates underpinning knowledge delivered in partnership and managed by EMTEC College Apprentice will be required to attend block release training 4 x per year Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace 

Training Outcome:
Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company

Employer Description:
Employer Description: Aston Martin Wilmslow is set in the heart of Cheshire, in a picturesque location in Wilmslow. The area lies between affluent Alderley Edge and Handforth. The location is no stranger to the most esteemed of vehicles, and Aston Martin Wilmslow is a proud addition to the community, offering the highest quality in both Aston Martin vehicles and customer service. It is one of the most sought after places to live in the UK after Central London. The town has boutique shops, cafes and restaurants and high marque car showrooms which cater for those associated with the Cheshire Set lifestyle. Aston Martin Wilmslow aims to offer a similar experience with a unique and tailored approach to every customer's needs. The experienced team are there to carefully listen and advise you on the best choice possible, in a warm and welcoming environment. The dealership has been here since 1996 and is one of the most established and successful dealerships in the world, with an illustrious list of returning customers year after year.

Working Hours :
Monday - Friday, 8.00am - 5.30pm (1 Hour Lunch)

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Presentation skills,Initiative