Customer Service Apprentice

Inbound calls with direct customers / wholesale brokers
Administration tasks including maintaining diary system, dealing with mail from customers/businesses, printing. Data Input  Email Handling Live Chat

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:
At Just Insurance Agents Ltd we have two main deparments within the Business.  Just Travel Cover (JTC), dealing directly with customers, assisting them in securing suitable travel insurance to fulfil their travel dreams. Apprentice > Sales/Customer Service Agent Aneevo is our wholesale department where our team work closely with our insurer and broker partners.  Apprentice > Broker Administration  We encourage continuous learning and development and support staff who want to achieve further qualifications following their Level 2.

Employer Description:
Just Insurance Agents Limited (JIAL) is a Travel Insurance specialist, offering tailored products and schemes direct to consumer, via third party affiliates and wholesale, via a network of insurance brokers. Established in 1999 and insuring more than one million people in that time, we have relationships with multiple insurers and operate a suite of brands that provide solutions and services to our direct customers and commercial partners across the UK.

Working Hours :
Week 1: Monday to Friday 9am to 5pm Week 2: Monday to Thursday 10am to 6pm, Friday 9.30am-5.30pm . No weekends. 37.5 hours a week

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Patience