BA09 Student Services Apprentice – Library & Study Zones

Role Specific

Carry out general helpdesk duties including answering the telephone, relaying messages from internal/external customers, dealing with enquiries from students and colleagues. General office administration including monitoring and maintaining department online mailboxes. Assist all users with a prompt response to enquiries and requests for support in the use of learning resources, the digital bookshelf, e learning and printed materials. Undertake standard Library specific duties which include circulation of stock, loans, returns, overdue books, reservations, shelving returned items, putting the collection in order, inter library loans, processing and repairing resources as appropriate. Working with Library administration programmes such as Heritage, EBSCO and Discovery. Provide a constant presence and visibility within the Learning Resource Centres, undertaking walkabouts and positive interaction with students. Demonstrate outstanding interpersonal and communication skills as a role model for students in promoting a supportive academic ethos. Liaise with College Administration teams to support promotion and activities of the Learning Resource Centres. Utilise the College system to support booking of appointments for student one to ones and Supervised Study (checking timetables, sending text messages to students, composing pastoral logs) In liaison with other support staff and as directed by the Head of Student Services, update department databases, help guides and student resources as directed. Support with minute taking and associated administration duties for meetings (room bookings, collation of information, paperwork completion, agendas). Work to a high level of accuracy and attention to detail Any other duties in line with the demands of the department, commensurate with the role

Professional Practice

Proactively participate in appraisal and continuing professional development (CPD) activities as required.
▪ Reflect on, and evaluate the impact of continuing professional development activities on your practice.
▪ Share and update your knowledge with colleagues and, where appropriate, other networks, research communities etc to support improvement.

College Responsibilities

Support the college’s mission, vision, values and strategic objectives, acting as a role model for learners.
▪ Do the right things at the right time for the right reason, always acting in the best interests of learners and behaving ethically at all times.
▪ Attend and contribute to all Curriculum / Continuous Improvement Team (CIT) meetings to plan, review and share best practice.
▪ Value and champion diversity, equality of opportunity, inclusion and social equity. Be involved in the promotion and marketing of courses and in the recruitment of learners, engaging and enthusing prospective learners.
▪ Work within health and safety guidelines and be aware of your responsibilities for health and safety.
▪ Adhere to all college policies and procedures, including data protection.
▪ Along with all members of college staff, manage the behaviour of learners.
▪ Be responsible for safeguarding and promoting the welfare of children, young people and vulnerable adults.
▪ Embrace our values of respect, fulfilment, dedication and excellence and demonstrate these in day-to-day behaviours.
▪ Support our sustainability strategy to reduce our environmental footprint.
▪ Be aware of, and responsive to, the changing nature of the college and adopt a flexible and proactive approach to work.
▪ Undertake such other duties as may reasonably be required commensurate with grade, at the initial agreed place of work or at other locations in the college catchment area.

Training:

Training is provided by Runshaw College.

This Apprenticeship is completed within the workplace. You will be assessed through written work and observation throughout your training. You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge.

L3 Business administrator Apprenticeship Standard.

Training Outcome:
Potential career progression 

Employer Description:
Runshaw College has long been recognised as one of the most successful colleges in the country, renowned locally and nationally for our exceptional results, friendly and supportive culture and focus on putting the learner at the heart of all that we do. Our shared vision provides the focus for our work: to be a Great Place to Study, a Great Place to Work, and a Great Place for Partnerships.

Working Hours :
Monday to Friday 8.30am - 4.30pm.

Skills:
Communication skills,IT skills,Organisation skills,Administrative skills