Receptionist/Business Administration Apprentice

Duties include:

Ensure and effective and efficient reception service is provided to patients and any other visitors in the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover Received and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery Enter requests for home visits into the appointment system, ensuring careful recording of all relevant details Enter patient information on the computer when required Patient notes and correspondence: retrieve and re-file records as required, ensuring strict alphabetical order is adhered to Action repeat prescription requests Adhere to confidentiality, health and safety and quality and diversity Advise patients or relevant charges, for private (non-general medical services) accept payments and issue receipts

They are a very tight and close-knit department which is akin to one big family. They are a supportive team, and full training will be included.

This role will be supported by a level 3 Business Administration or level 2 Customer service qualification supported by Starting Off.

Training:
Level 3 Business Administrator Remote training delivery Onefile VLE 6 hours of dedicated training time every week.

Training Outcome:
Possible full time permanent position upon completion of the apprenticeship

Employer Description:
A friendly busy doctors surgery in Northampton,The successful candidate will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. You will provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via telephone.

Working Hours :
Monday to Friday between the hours of 8.30am to 6.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental