Customer Service Administrator

As Customer Service Administrator, you’ll join a friendly and supportive team dedicated to providing first-class service to customers. This is a full-time, permanent position based onsite at the company’s modern, open-plan offices in Brackley.

Established in 2010, the company has experienced impressive growth and now operates across over 300 locations. Working Monday to Friday, 8:30 a.m. to 5:00 p.m., you’ll enjoy a starting salary of up to £26,500.

This opportunity is ideal for a customer service professional who’s looking to develop their career and grow alongside a successful, expanding business.

Purpose of the role:

To deliver high levels of customer service working with major corporate accounts. The role is busy and varied and involves interacting with customers on a daily basis.

Key Accountabilities for The Customer Service Administrator:

All administration tasks including creating emergency and planned work orders Responding to customer calls, contact form, process work requests Monitor engineer schedules, liaising with management team to ensure client expectations are met Manage key accounts, supporting the team In and outbound call handling Dealing with any queries, customer complaints, identifying opportunities to improve process Booking jobs on CRM Collaborating with national accounts delivering first class service Scheduling invoices Uploading and processing orders Liaising with internal teams including business development managers Credit control for key accounts

Key Skills Required for the Customer Service Administrator:

High levels of customer service over the phone and by email Solid administration skills Highly organised with excellent levels of attention to detail Adaptable in a changing environment Credit control experience would be an advantage Strong IT skills

What’s in it for you?

A starting salary of up to £26,500 Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch and two 10 min breaks) 23 days hol + bank hols (you can also buy and sell hols days) Birthday day off (after one year service) Training, development and progression Annual performance and company related bonus Associate days, socials Associate equity program Plenty of free parking