Business Support Apprentice (Jungle IT)

As a professional services team apprentice, you will play a key supporting role in helping the team deliver high-quality customer engagements. You'll gain exposure to enterprise technology solutions, assist in preparing client-facing materials, and learn how to translate customer needs into tailored service offerings. This is an excellent opportunity to build foundational skills in sales engineering, solution design, and customer interaction.

Communication and Correspondence:

Responding to emails, phone calls, and inquiries from internal teams and customers Drafting emails and meeting invites Managing shared inboxes and distributing messages to relevant teams

Scheduling and Coordination:

Organising meetings and appointments, including complex diary management Booking meeting rooms and arranging logistics Supporting team calendars and travel arrangements

Data Entry and Record Keeping:

Updating databases and spreadsheets with accurate information Maintaining internal contact structures and filing systems Assisting with purchasing and payment tasks using business software

Document and Report Management:

Preparing and formatting documents for internal and external use Supporting the creation of presentations

General Business Support:

Supporting various departments with ad hoc administrative tasks Assisting with internal award processes or business continuity efforts

Learning and Development:

Participating in training sessions and shadowing experienced staff Developing knowledge of business operations and customer service Taking initiative to improve processes and contribute ideas

These apprenticeships are designed to build foundational skills in business administration.

Duties and Responsibilities:

Support the team in gathering customer requirements and documenting solution needs Help maintain pre-sales documentation and CRM records Participate in internal meetings and shadow client calls to learn about solution design Collaborate with cross-functional teams including sales, technical consultants, and project management

Training:

Business Administrator Level 3.

Training Outcome:
Structured training and mentorship Exposure to enterprise-level technology solutions Career development opportunities within the Professional Services team and wider business

Employer Description:
Jungle IT is a leading managed IT services provider based in Leeds, West Yorkshire. Since its founding in 2006, the company has grown from a small hardware supplier to a 60+ strong team delivering over 75,000 managed cloud seats to clients across the UK. Jungle IT specialises in digital transformation, cloud migration, infrastructure modernisation, cybersecurity, and strategic IT consultancy. With a customer-first approach, Jungle IT helps organisations align their technology with business goals, delivering measurable value and operational efficiency. The company is recognised for its innovation, tenacity, and commitment to sustainability—earning accolades such as the HP Amplify Impact 3-Star Catalyst Recognition and multiple Microsoft Partner designations. Jungle IT operates from its award-winning headquarters at Kirkstall Forge, promoting wellbeing and hybrid working, and is known for its vibrant culture of “serious play”—balancing technical excellence with creativity and collaboration.

Working Hours :
Monday to Friday 9am - 5.30pm

Skills:
Communication skills,Organisation skills,Initiative,Customer facing skills,Interest in technology,Willingness to learn,Word, PowerPoint, Excel