IT Solutions Apprentice

Key Responsibilities:

Act as the first line of support, answering calls and responding to client queries in clear, professional English. Assist in providing technical and software support to clients and internal users. Learn and understand our software products in depth to provide effective user training and support. Create and manage system configurations as part of client setup and ongoing maintenance. Train users on how to use the software effectively and resolve basic technical issues. Log, track, and resolve support requests in a timely and professional manner. Collaborate with the development and support teams to improve user experience and system performance.

Requirements:

Basic understanding of IT systems, software, and troubleshooting. Excellent communication skills with the ability to speak and write in fluent, professional English. Strong problem-solving and interpersonal skills. Ability to grasp new technologies and workflows quickly. Positive attitude, attention to detail, and ability to work as part of a team.

Training:

Level IT Solutions Technician Apprenticeship standard qualification 
Online training supported by our dedicated tutors. 

Training Outcome:

Potential full-time employment for the right candidate upon successful completion of the apprenticeship.

Employer Description:
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

Working Hours :
Monday 9:00 5:00 Tuesday 9:00 5:00 Wednesday 9:00 5:00 Thursday 9:00 3:00

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative,Basic knowledge of IT systems,Ability to learn new software,Create/ manage configurations,Willingness to learn,MS Office